Sales Terms and Conditions

Netech IT Solutions T/A IT Support People

1. Introduction

These Sales Terms and Conditions ("Terms") govern the purchase of IT services and products from IT Support People, a trading name of Netech IT Solutions Ltd ("we," "us," "our"). By placing an order, you agree to these Terms.

2. Services and Products

We provide IT support, managed services, cloud solutions, VoIP telephony, and hardware/software sales. All services are delivered per agreed Service Level Agreements (SLAs) where applicable.

3. Orders and Payments

3.1 Orders are confirmed upon written acceptance and/or payment. 3.2 Payments must be made in full as per the agreed terms on the invoice. Late payments may incur additional charges. 3.3 We reserve the right to suspend services if payments are not received as per the agreed terms.

4. Pricing and Quotations

4.1 All quotes are valid for 30 days unless stated otherwise. 4.2 Prices are exclusive of VAT unless otherwise specified. 4.3 Additional costs may apply for urgent or out-of-scope services.

5. Delivery of Services

5.1 Services will be delivered as per the agreed timeline; however, unforeseen circumstances may impact delivery. 5.2 Any delays caused by the client (e.g., failure to provide necessary information) may result in additional charges. 5.3 Hardware and software delivery timelines are subject to supplier availability.

6. Cancellation and Refunds

6.1 Service cancellations must be requested in writing. Charges may apply for work already undertaken. 6.2 Refunds are not provided for completed work, licenses, or services already rendered. 6.3 Monthly support contracts require a 30-day notice period for termination unless otherwise agreed.

7. Warranties and Liability

7.1 We provide warranties for hardware as per the manufacturer’s terms. 7.2 We do not guarantee uninterrupted service but strive to resolve issues within agreed SLAs. 7.3 We are not liable for any indirect or consequential losses due to service disruptions.

8. Data Protection and Confidentiality

8.1 We comply with GDPR and relevant data protection laws. 8.2 Client data is handled with strict confidentiality and not shared with third parties without consent unless legally required.

9. Limitation of Liability

9.1 Our total liability for any claim shall not exceed the amount paid for the services in question. 9.2 We are not liable for data loss, security breaches, or system downtime beyond our control.

10. Force Majeure

We are not liable for service delays or failures caused by factors beyond our control, including natural disasters, cyber-attacks, or supplier failures.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Amendments

We reserve the right to update these Terms at any time. Clients will be notified of any significant changes.

For any queries, please contact us at info@netechitsolutions.co.uk