7+ Years of Managed IT Support for Thrift Energy

Client Overview

Company: Thrift Energy
Industry: Energy Efficiency & Renewables
Locations: Multiple offices and field-based teams across the UK
Service Type: Managed IT Support
Partnership Duration: Over 7 years

Background

Thrift Energy is a leading provider of energy-saving solutions, helping households and businesses reduce their energy consumption through insulation, heating, and renewable technology services. As the company expanded its operations, it needed a dependable IT partner to support its day-to-day technology needs and ensure seamless connectivity across offices and remote field teams.

IT Support People has proudly supported Thrift Energy for over 7 years, acting as their trusted IT partner and helping their business stay connected, secure, and productive.

Challenges Faced

• Managing a growing number of users across multiple locations

• Reliable network connectivity and failover for critical operations

• Supporting field-based engineers with mobile devices and apps

• Ensuring leased line uptime and network performance

• Handling day-to-day IT troubleshooting and support tickets

Our Solution

We provide Thrift Energy with a fully managed IT support service, combining proactive monitoring, network management, mobile device support, and fast-response troubleshooting.

Key Services Delivered

1. Network Management

• Ongoing support and maintenance of site-wide networks

• Configuration of switches, routers, firewalls, and VPNs

• Proactive network monitoring and fault resolution

• Support during office moves and network upgrades

2. Leased Line & Connectivity Oversight

• Management of leased line providers and incident response

• Redundancy and failover setup for business continuity

• Liaison with ISPs to ensure optimal service levels

3. Tablet & Mobile Device Support

• Deployment and configuration of tablets for field engineers

• App management, updates, and troubleshooting on mobile devices

• Mobile device security and remote wipe capabilities

4. End-User Support & IT Helpdesk

• Ongoing support for head office and remote staff

• 1st and 2nd line helpdesk support via phone and remote tools

• Hardware and software procurement advice and setup

5. General IT Support & Consultancy

• Advice on system upgrades and IT strategy

• Backup configuration, Office 365 support, and licence management

• Antivirus and endpoint protection management

Results & Benefits

• 7+ years of consistent IT service delivery

• Improved uptime and performance across all IT systems

• Quick resolution of issues, reducing staff downtime

• Reliable support for field teams, keeping engineers productive

• Scalable IT environment that has grown alongside their business

“IT Support People have become an extension of our team. From network management to mobile support for our engineers, they’ve handled everything with professionalism and speed. Their long-standing support has been vital to our operations.”
— [Josh Raffo  Thrift Energy]